FAQ - Frequently Asked Questions

[Kitten Longmeadow]

(12-07-2012 08:43 AM)Tad Carlucci Wrote:  Frequently Asked Questions

Interacting in-world with my Cats

I was cuddling my cat and it's lost! What happened?

This is an old, worn-out bug in the Second Life environment. It happens with objects which were rezed in-world by another object and then attached to your avatar using scripted action.

To avoid it, always use Drop from the pie menu, NEVER use Detach. If Drop is not offered, check you're standing on land where you can rez and check you have the correct group tag on to allow you to do so.

To avoid it completely, even if you crash while wearing a cat: take the cat into inventory and Attach it from there. This will let you chose a different attachment point or stack several cats on the same attachment point (yes, even your HUD attachment points!) .. BUT .. you won't see the pretty animation.

Kitten's Note - The cats will only receive the buff to Love/Happiness if attached to the Left Forearm or Chest (Teacup and Toy cats should be attached to either shoulder).

No matter what, it will still happen sometimes that you'll lose a cat. Read the next topic ...

My cat is lost! How do I get it back?

Don't Panic!

If you have a HUD, and the cat is listed, teleport the cat to you, or send it home. You can obtain a HUD at the KittyCatS Main Store.

Check your inventory, especially your Lost and Found and Objects folder. It can help to log out, wait a minute or two, then log back in before doing this.

If the cat has been gone a while you may get a message saying something like "Mew, I'm 30% hungry, please feed me and pay attention to me" followed by an slurl. Use it to teleport to your cat.

If you find your cats frequently wander off your parcel/sim you can reduce their range or turn their walk off.

If none of this works, contact KittyCatS support for assistance.

Kitten's note - If the customer uses the Phoenix or Firestorm Viewer, they can try using Area Search to locate the cat. Keep in mind also that if the cat is on the parcel, it will return to its Home point when it is time to sleep

<snip>

My cat won't eat! What should I do?
My cat won't drink milk! What should I do?

The most likely causes are:

• Food/milk in the wrong group
• Cats in the wrong group
• Food/milk out of range

Try this:

1. Pick up the cats which are not eating, as well as all food and milk.
2. Check your group tag!
3. Rez the food/milk
4. Rez the cats
5. Wait. Give it 30 minutes or so and if you see the hunger go down you should be fine.

Also, if you use one, check the setting on your food/automatic feeder. If it is set to group, be sure all the cats are set to the same group.

If that doesn't help, contact KittyCatS support for assistance.

Kitten's Note - Re-rezzing the cats is not necessary. Re-rezzing the food/milk is enough to restart the script communication between the cat and bowl

I have an FAQ that I keep for CSR use as a working document. I can try to clean it up for customer viewing and post here at a later date.