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RE: Marketplace Support
A responsible company considers failure and has disaster recovery plans.
What is the plan for KittyCatS if their in-world-only sales system fails? I can tell you: "Oh, we apologize that our region is offline this week and you cannot purchase food for your cats. When we come back up, if you have any cats on health recovery, file a support ticket and we'll prove a free get-well bottle. Please be patient, though, since it may take us a while catch up with all those support tickets."
The Marketplace, for all it's problems, provides a fast and easy alternative. So, one would hope, when faced with no other choice KittyCatS would rush the supplies to the Marketplace if/when disaster strikes.
Of course, if the Marketplace is that horrible, and they can't see fit to pay Linden Labs for the programming and support, they can always add some form of web-based purchasing on the KittyCatS web site. But, of course, if that system depends upon a critical object being in-world at the main store, it does NOT provide ANY protection against disaster. Perhaps, in that case, they would rush to someplace like Too Adorable and put the in-world component there.
For most, if not all of you, there is absolutely no comparison between your personal shops (in-world or Marketplace) and KittyCatS. I suppose it's possible that one or two of you are running multi-million real-Dollar companies on Second Life. KittyCatS is. And they should ACT like they do. That means ensuring reliable delivery of services to their paying customers. They PAY their provider for that for the web server and database. They PAY Linden Labs for it for their region. Beyond that, they appear to have no provision to ensure continued delivery of the most mission-critical service: the continued provisioning of in-world food.
That's their choice. Let's hope they never need a back-up delivery system. But, when they do, with nothing else at hand, I suppose' "We'll slap it up on Marketplace if we ever need to" will do.
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